Privacy Policy

Introduction

Welcome to alfathoman.com (the “Website”). This Website is owned and operated by
ALFATH INDUSTRIES AND BUSINESS CO.S.P.C (“ALFATH”, “we”, “us”, or “our”), a company registered in the Sultanate of Oman.

We respect your privacy and are committed to protecting the personal information that you provide to us or that we collect when you visit or use our Website, communicate with us, or engage with our products and services.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information and the rights available to you in relation to that information.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain appropriate consent before collecting or processing your personal information.

Information We Collect

We may collect personal information that you voluntarily provide to us, as well as certain information automatically when you use our Website.

2.1 Information You Provide

Depending on how you interact with us, we may collect:

• Full name
• Company name and job title
• Email address
• Telephone or mobile number
• Postal or business address
• Country of residence or location
• Information submitted through contact and enquiry forms
• Information relating to projects, contracts, products or services
• Records of correspondence and communications
• Other information voluntarily provided to us

2.2 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Website pages visited
• Date and time of visits
• Referring website or source
• Approximate geographic location
• Website usage information
• Technical and diagnostic information

Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, security, performance and user experience.

Cookies may allow us to:

• Remember user preferences
• Maintain website sessions
• Understand how visitors use our Website
• Improve website performance
• Analyze traffic and website usage
• Provide relevant content and communications

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

How We Use Your Information

We may use the information we collect to:

1. Respond to your enquiries and requests.
2. Provide information about our products and services.
3. Prepare quotations, proposals and business communications.
4. Manage relationships with customers, suppliers, contractors and consultants.
5. Perform and administer contracts and agreements.
6. Communicate with you regarding projects, services and enquiries.
7. Improve and maintain our Website and services.
8. Monitor Website performance, security and usage.
9. Prevent fraud, misuse and unauthorized access.
10. Comply with applicable laws and regulatory requirements.
11. Protect our rights, property, business and stakeholders.
12. Send marketing communications where legally permitted.

Legal Basis for Processing

Where applicable, we may process personal information on one or more of the following grounds:

• Your consent;
• Performance of a contract or steps taken before entering into a contract;
• Compliance with a legal or regulatory obligation;
• Protection of legitimate business interests where permitted by applicable law;
• Other lawful grounds permitted under applicable laws of Oman.

Where processing is based on your consent, you may withdraw your consent subject to applicable legal requirements.

How We Share Personal Information

We do not sell or rent your personal information. However, we may disclose information where reasonably necessary for legitimate business, contractual, legal or operational purposes.

6.1 Service Providers

We may share information with trusted service providers that assist us with:

• Website hosting
• IT and technical support
• Cloud services
• Website analytics
• Email and communication services
• Payment processing where applicable
• Professional and consulting services
• Cybersecurity and fraud prevention

6.2 Government and Regulatory Authorities

We may disclose personal information where required or permitted by applicable law, regulation, court order, governmental authority or law-enforcement requirement.

6.3 Business Transactions

If ALFATH undergoes a merger, restructuring, acquisition, sale of assets or other corporate transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

6.4 Protection of Rights

We may disclose information where reasonably necessary to protect the rights, property, safety or legitimate interests of ALFATH, our customers, employees, business partners or other persons.

International Transfers

Some of our service providers or technology systems may be located outside the Sultanate of Oman.

Where personal information is transferred outside Oman, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable Omani laws and regulatory requirements and that appropriate safeguards are implemented where required.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction.

Security measures may include appropriate access controls, technical safeguards, secure systems, monitoring and organizational procedures.

However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Providing our products and services;
• Maintaining business and contractual records;
• Meeting legal, regulatory and accounting obligations;
• Resolving disputes; and
• Protecting our legal rights and legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it, subject to applicable legal requirements.

Your Privacy Rights

Subject to applicable laws and regulatory requirements in the Sultanate of Oman, you may have rights regarding your personal information, including the right to:

• Request information about how your personal information is processed;
• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion where legally permitted;
• Request restriction of certain processing activities where applicable;
• Withdraw consent where processing is based on consent;
• Object to certain processing activities where permitted by law;
• Submit a privacy-related complaint or request to us.

These rights may be subject to legal exceptions, limitations and verification requirements.

Marketing Communications

We may occasionally send you information about our products, services, projects, company activities or other business-related communications.

Where required by applicable law, we will obtain your consent before sending direct marketing communications.

You may unsubscribe from promotional communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

You may continue to receive essential or transactional communications relating to your enquiries, contracts, services or business relationship with us.

Children's Privacy

Our Website and services are primarily intended for businesses, customers, professionals and other stakeholders.

We do not knowingly seek to collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

Third-Party Websites and Links

Our Website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

We recommend that you review the privacy policies of third party websites before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, applicable laws, regulations or regulatory requirements.

When material changes are made, we may notify you by publishing the updated Privacy Policy on our Website, updating the “Last Updated” date, or providing a prominent notice through appropriate communication channels.

We encourage you to review this Privacy Policy periodically.

Governing Law & Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Sultanate of Oman.

Any dispute arising out of or relating to this Privacy Policy or the processing of personal information shall be subject to the applicable laws and jurisdiction of the competent courts of the Sultanate of Oman, unless otherwise required by applicable law or agreed in a valid contractual arrangement.